Privacy policy
Privacy Policy
Last updated: November 16, 2024
This Privacy Policy describes how The Crippling Company LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thecripplingcompany.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, email, and phone number.
- Order information including your name, billing address, shipping address, and payment confirmation.
- Customer support information, such as the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect payment information to process your orders.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to:
- Provide you with the Services, including processing payments, fulfilling orders, and facilitating shipping or returns.
- Communicate with you about your orders or account.
- Improve the Services and tailor advertising to your preferences.
- Detect, investigate, or take action regarding possible fraudulent or malicious activity.
Cookies
We use Cookies on our Site to improve user experience, run analytics, and enhance the functionality of our Services. For detailed information about the Cookies we use, see Shopify’s Cookie Policy.
Most browsers automatically accept Cookies, but you can set your browser to reject Cookies if you prefer. Please note that disabling Cookies may impact the functionality of our Services.
How We Disclose Personal Information
We may disclose your personal information to:
- Vendors and service providers performing tasks on our behalf, such as payment processors or fulfillment partners.
- Business and marketing partners to improve your shopping experience.
- Affiliates within our corporate group for legitimate business purposes.
- Legal or regulatory authorities, if required.
We do not sell or share sensitive personal information.
Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before sharing your information.
Children’s Data
The Services are not intended for use by children. If you believe we have collected information about a child, contact us at info@thecripplingcompany.com to request deletion.
Security and Retention of Your Information
We use reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure. We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Request deletion of your personal information.
- Manage communication preferences or opt-out of marketing emails.
To exercise these rights, contact us at info@thecripplingcompany.com.
Contact
For questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: info@thecripplingcompany.com